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Photography 2.0

I saw this video on the Strobist blog. It's a great speech by commercial photographer Chase Jarvis at a NYC Photoshelter meeting. (I am an amateur photographer always looking to learn more.) His talk about the world of photography 2.0 echoes what is happening in the marketing industry. In fact, it shows the breadth of how these tools and networks we're creating to connect individuals are impacting the world at large.

Here is Chase's video (this is 55 minutes long, but worth the view):

Chase outlines some "universals" in his presentation. Here they are and how I think they apply to marketers around the world:


  1. Hard work: This is a given. Hard work and experimentation is the only way to get ahead. Some parts of Web2.0 enable laziness, but the people who put there head down and work hard will leap ahead.
  2. Passion: This is the crucial ingredient for me. If you work hard for something you're not passionate about, you're not getting ahead you're losing. Find your passion and use the technology to convey and leverage it.
  3. Personal style: This does apply to marketers. It's called branding. For marketers, this is the personal interaction, the support, the design, the UI, the logo, etc. It all comes together into a personal style.
  4. People: The core of business and certainly of Web2.0. The community, the U in UGC and the social networks are all made up of people. Take this away and there is no 2.0.
  5. Business: To me this gets to the business models. You have to have a knowledge of what makes business work. It's the only way you can turn that on its head, re-invent everything and change the world.
  6. Unconventional: Another tenet of Web2.0. Things that were unconventional a couple of years ago are mainstream. It's all about looking for the next unconventional thing to think about.
  7. Give Back: I love this. Giving back is something I practice on and off line. There are lots of ways to give back. Join an organization, donate money, donate time, become a mentor or use a forum like blogging to share what you know to make the whole community smarter.

Besides the DJ he has live mixing during his speech (phenomenally cool), I think Chase really gets the 2.0 movement. He's all about sharing what's made him a success and in turn is helping the next generation. He's not afraid of sabotaging his business, because he's using pieces of Web2.0 to be seen as a thought leader and visionary. Once somebody reaches that level, people turn to them and engage them MUCH more often than another person who holds their information tight to their vest.

Share, learn, grow. That's Web2.0. (And photography 2.0 too.)



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links for 2007-09-29

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Buzz Friday for September 28, 2007

more-buzz.jpgHere is a look at what is happening across social media and new marketing this week. If there is anything that you would like to see in this post or if you have something you think is Buzz-worthy please drop me an email or leave a comment on this post. I want to make this as beneficial for you as I can.

iTunes.jpgBuzz Friday is also available as part of the Techno//Marketer Podcast on iTunes. Click here to subscribe and take the Buzz to go.

It's been a couple of weeks since I did a proper Buzz Friday post so here it is. Enjoy!



[Feed readers please click through to the post if you cannot see the video.]

Inside the video:


  • Firebrands launched a preview of their 24 hour, best of advertising network that will span online and mobile. More on this when it releases.
  • Arun Rajagopal reports that the Age of Conversation has made the cover story of the Dubai-based Khaleej Times ‘Weekend’ magazine! Go Arun!
  • Sean Scott points to a cool new Google widget that Starbucks has built. It allows you to see the locations near you and invite others to meet you there.

And in other news:

Top Five Web2.0 Movers of the Week (using Alexa data)


  1. Bolt
  2. Zillow
  3. ClipMarks
  4. Upcoming
  5. Fotki

More

Top Ten Marketing Blogs from Viral Garden


  1. Seth's blog
  2. Duct Tape Marketing
  3. Logic + Emotion
  4. Search Engine Guide
  5. Diva Marketing
  6. Daily Fix
  7. What's Next
  8. Brand Autopsy
  9. Drew's Marketing Minute
  10. Influential Marketing

View the top full top 25

Top Ten Marketing Blogs from the AdAge Power 150

AdAge is having an issue with Technorati scoring this week so I am not listing the top ten.

Top 5 "Viral" Videos This Week


  1. UF Police Taser Student (has spawned an onslaught of 'Don't tase me bro' t-shirts)
  2. Leave Britney alone
  3. Mind Gundy press conference
  4. Alicia Keys - No one
  5. Fight for Kisses

More


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You can watch this and other Techno//Marketer videos on your video channel of choice:

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Whiteboard//Session: What is an API?

Picture 9.pngNot a day goes by when I don't see complex technical terms thrown around in media press or on blogs. I often wonder if the average marketer knows what half of these terms mean. This new series is aimed at graphically illustrating (this is where the whiteboard comes into play) complex terms in ways that normal, non-geek people can understand.

First up is the API. One of the core tenets of Web2.0 is the idea around "open APIs", you've no doubt heard it before. API stands for Application Programming Interface and is really pretty simple when you break it down. Here is my whiteboard video that explains the process.


[Feed readers please click through to the post if you cannot see the video.]

Key takeaways:


  • APIs open up and regulate a library of data and services that you can access
  • APIs are controlled to give and deny access depending on your permissions
  • Marketers only need to know what's available in the library, not how to get it back (that's the technology person's job)
  • Mashups are applications that use these APIs to get and combine data from multiple sources

Is there a term that's confusing you? Do your tech guys like to show you up and you want a little revenge? Email me or leave me a comment with the buzzwords that you would like to see explained in a similar post in the future. Also, let me know if you have ways I can improve on this concept for new posts.


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Inside//Out: Google Orkut (beta)

orkut_logo.pngFollowing up on yesterday's Yahoo Mash video, here is a look at Google's Orkut social network. There are a lot of similarities between the two search giants as they try to find their place in the social media universe.

Orkut is a little more refined and has more community hooks to join groups, etc. It lacks, however, the integration with third party applications like Facebook, MySpace and even Mash. The functionality in Orkut is pretty basic and requires some more advanced editing to really personalize the content. Orkut also suffers from a bit of identity confusion and sits at the "pro-social" (part social, part professional) divide.

Check out Google's Orkut:

[Feed readers please click through to the post for the video.]

Key takeaways:


  • As with Mash, enable people to do cool stuff and get out of their way!
  • Find out where your target audience is and focus there (Facebook, MySpace, Mash, etc.) - don't get sucked in to the hype of one network over another
  • If you're looking to build on the platform, you will need to wait until Google opens this up
  • Future hooks into outside content sources could make or break Orkut as network consolidation starts setting in
  • Expect Google to make some moves around this network to bring its content into one place and allow users to even further customize their branded search experience

Related Videos:


iTunes.jpgTo help you stay on top of what is happening and to filter the myriad options, you can now subscribe to the Techno//Marketer podcast on iTunes. Get updates in real time when new videos become available.

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First//Look: Yahoo! Mash (beta)

Picture 7.pngFor big media companies, social networks are like lawyers. Everybody has one. The newest company to release a dedicated social network into beta is Yahoo. It's interesting to note that Yahoo has had all of the pieces of a truly engaging social network platform for as long as I can remember. Message boards, Answers, Flickr, MyYahoo!, etc. all operated independently of each other in the past. Yahoo has recently made moves to consolidate properties and is leveraging it's Yahoo ID system as a single sign-on for all of the sites.

Mash is still in beta. That being said, it has a way to go to catch up to the interactivity and personalization of MySpace and Facebook. This beta is hard to personalize, doesn't pull in RSS feeds with consistency and has few plugins from developers (because it is in beta). I would love to see Yahoo use some of it's own UI tools to make the experience better all around. Right now it appears very stripped down way (not in a good, Facebook-esque way).

Yahoo's long-term property acquisition and convergence strategy should help this network gain traction. They will need to determine what a user's forward facing presence is in the system and then let people build on that. For example, I have a Mash profile, MyYahoo profile, Flickr Profile, etc. That's too many for one entity and I could see Mash serving as a mid-range solution for doing some consolidation to make user's lives easier.

Check out my First//Look at the Mash beta:

[Feed readers please click through to the post for the video.]

Key takeaways:


  • Enable people to do cool stuff and get out of their way!
  • Find out where your target audience is and focus there (Facebook, MySpace, Mash, etc.) - don't get sucked in to the hype of one network over another
  • Try to add value to each and every interaction
  • Personalization is key. Let people feel like they own the space and make doing this as easy as possible
  • Leverage user generated content sources within the partner network to add more value (something that Yahoo/Google are better positioned to offer vs. Facebook and to some extent MySpace)

Related Videos:


iTunes.jpgTo help you stay on top of what is happening and to filter the myriad options, you can now subscribe to the Techno//Marketer podcast on iTunes. Get updates in real time when new videos become available.

podcast-logo1.gifIf you use another podcatcher you can grab my podcast RSS feed here.


You can watch this and other Techno//Marketer videos on your video channel of choice:

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First//Look: dopplr (beta)

dopplr_logo.pngDopplr is a social network that I've been trying to join for a while, but invites have been few and far between. It's a highly focused, social travel site. Users plot their future travel plans and then share that information with their friends and family. The larger the network the more valuable this service will become. People in the same city at the same time (who would have previously missed each other) will be able to make arrangements to meet up. It's also a great way just to let people know where you are and where you're going. I know my mom would use that service to know where I am traveling.

Check out the video for a quick tour of dopplr.

[Feed readers click through if you cannot see the video.]

This is a hyper-targeted network with zero advertising. I am not sure what the business model is to keep things moving forward, but the geo-targeting and personalized marketing options here are huge. I do think that for dopplr to reach it's full potential they should build out onto other networks. I would find it easier to use if I could log into Facebook or MySpace or Bebo and find my existing friends instead of trying to re-add my network by hand.

If you have a site that you would like me to profile on First//Look, send me an email or leave a comment on this post.

Previous First//Look installments:


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links for 2007-09-22

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Buzz Friday for September 21, 2007

more-buzz.jpgHere is a look at what is happening across social media and new marketing this week. If there is anything that you would like to see in this post or if you have something you think is Buzz-worthy please drop me an email or leave a comment on this post. I want to make this as beneficial for you as I can.

iTunes.jpgBuzz Friday is also available as part of the Techno//Marketer Podcast on iTunes. Click here to subscribe and take the Buzz to go.

It's been a couple of weeks since I did a proper Buzz Friday post so here it is. Enjoy!



[Feed readers please click through to the post if you cannot see the video.]

Inside the video:

And in other news:

Top Five Web2.0 Movers of the Week (using Alexa data)


  1. TagWorld
  2. Vimeo
  3. Feedster
  4. wikia
  5. Woot!

More

Top Ten Marketing Blogs from Viral Garden


  1. Seth's blog
  2. Duct Tape Marketing
  3. Logic + Emotion
  4. Search Engine Guide
  5. Diva Marketing
  6. What's Next
  7. Daily Fix
  8. Brand Autopsy
  9. Influential Marketing
  10. Drew's Marketing Minute

View the top full top 25

Top Ten Marketing Blogs from the AdAge Power 150


  1. Seth Godin
  2. Copyblogger
  3. Micro Persuasion
  4. Search Engine Watch
  5. Online Marketing Blog
  6. Pronet Advertising
  7. Search Engine Land
  8. Adrants
  9. Marketing Pilgrim
  10. Adverblog

View the full list here

Top 5 "Viral" Videos This Week


  1. UF police taser student
  2. Leave Britney alone
  3. Fight for Kisses
  4. Os Seminovos
  5. Google Docs in Plain English

More


iTunes.jpgTo help you stay on top of what is happening and to filter the myriad options, you can now subscribe to the Techno//Marketer podcast on iTunes. Get updates in real time when new videos become available.

podcast-logo1.gifIf you use another podcatcher you can grab my podcast RSS feed here.


You can watch this and other Techno//Marketer videos on your video channel of choice:

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Meeting of the minds (and they let me hang out too)

Blogger LunchYesterday I had the pleasure of meeting some of my blogging heros in person. This is something that I've done before with other groups of friends and this experience was equally powerful. I was able to spend an afternoon with David Armano, Herb Sawyer, Rohit Bhargava and Noah Brier as they were giving a presentation at PROMO Live in Chicago.

The funny thing about meeting people in person after engaging with them in the blogosphere is you have a relationship you instantly pick up on. There is no awkward introduction or uncomfortable pauses. You almost know how they'll sound through their "blog voice" and you have a ton of ideas to chat about, experiences to share and learning to do. Each of the guys pictured above were gracious, humble and smart as hell.

Their presentation is embedded below. Each came at the same topic in a unique way. Enjoy!

This applies to companies who decide a blog is a strategic way to connect with customers. You create a dialog online that translates instantly offline. You have a connection that is deep and personal (if done right), but on the other hand a misstep could have more dmaging, long-term impact.

A blog's not right for everyone. You have to:


  • Have something to say
  • Want to say it
  • Say it often and uniquely
  • Say it in your own voice
  • Want to listen
  • Actually listen (active listening)
  • Respond proactively with the customer in mind

Who would you like to meet that you've interacted with? Have you met people offline and found the same connections?


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Should you design an exclusive site for the iPhone?

iphone_inhand.jpgThe iPhone, by most accounts has been a huge success, created unparalleled gadget-envy and has signaled a shift in the US mobile handset market. I've seen a lot of companies riding this wave of popularity and, subsequently, have released exclusive iPhone sites (Six Apart and Facebook to name two). These sites are physically formatted for the device, use specific technology and won't work on most other handsets.

From a mobile marketing strategy view I think this begs the question, should you design a site just for the iPhone? My answer is "it depends". Unless you work for Apple, designing for the iPhone should be part of a larger mobile strategy. Focusing on the iPhone alone isn't an effective way to move in the mobile space. Let's put this in perspective.

Here are the global numbers for some of the larger mobile device manufacturers for their last reported fiscal quarter.

Apple | 1 million units reported

Nokia | 100.5 million units
Samsung | 37.4 million units
Motorola | 35.5 million units
Sony Ericsson | 24.9 million units
LG | 19.1 million units
Blackberry | 2.4 million units

Given this global perspective, I think it's pretty clear that focusing only on the iPhone is short-sighted. Those other companies all use devices that have little in common with the Apple device. The web browsers range from Opera to IE mobile. Some allows JavaScript and some don't. The web 2.0 effects you can pull off on the iPhone kill other devices.

That being said, designing an iPhone-only version of a product or site is a way to reach the young, hip, early adopters that the product attracts. More and more phones will start to shift to model themselves after the iPhone, but that could take a couple of years to come to market in mass. In the meantime, the iPhone can be a great addition to the mobile mix, but don't put all of your eggs in that iBasket.


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Predictive analytics

crystalball.jpgI stumbled across a couple of interesting tools today (via Steve Rubel) on the Microsoft Ad Center lab site. These are in beta, but from what I see there are some interesting implications for marketers. Microsoft is using their extensive search and traffic data (terabytes of 1's and 0's) to help predict user profiles and behaviors.

Demographics prediction - This tool allows you to enter a URL or search query and it will tell you what the demographic (sex and age) breakdown is. Major trends are highlighted in the search results. Here are some examples from social media:

  • Twitter - Male oriented (58%) <18 (25%)
  • Facebook - Female oriented (60%) 18-24 (63%)
  • MySpace - Female oriented (60%) 18-24 (37%)
  • Bebo - Female (71%) <18 (39%)

Commercial intent - This is a type of research I've not seen before, but I think is very valuable. This predictive analysis ventures to show how purchase-ready users are when visiting certain websites or using certain search queries. Try out your site and compare with your competitors. Check your keyword buys against this search as well. The results are broken down into three categories 1) non-commercial, 2) commercial-informational and 3) commercial-transactional. Here are some example sites and search terms with their respective results:


  • Apple.com - 41% commercial
  • Bestbuy.com - 57% commercial
  • Target.com - 44% commercial
  • "phone" - 86% commercial
  • "recipes" - 7% commercial
  • "tape" - 78% commercial

These services are in beta and should only be used for secondary research and trend analysis, but I think this clearly shows where all of this search data we generate can help marketers eliminate waste. I'd love to get your opinion on how accurate the data looks. From what I can tell it's pretty impressive and I've already gleaned some insights for customers and future posts.

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Buzz Friday for September 14, 2007

more-buzz.jpgHere is a look at what is happening across social media and new marketing this week. If there is anything that you would like to see in this post or if you have something you think is Buzz-worthy please drop me an email or leave a comment on this post. I want to make this as beneficial for you as I can.

iTunes.jpgBuzz Friday is also available as part of the Techno//Marketer Podcast on iTunes. Click here to subscribe and take the Buzz to go.



[Feed readers please click through to the post if you cannot see the video.]

In the video:


  • Ad Age goes a little bi-polar
  • Get Satisfaction receives $1.3 million for crowd sourcing help
  • Google turns 10

I'll add the normal links tomorrow when I get back in town and have a chance to catch up.

Top Five Web2.0 Movers of the Week (using Alexa data)


  1. Prosper
  2. Ning
  3. ClipMarks
  4. 37 Signals
  5. Meetup

More

Top Ten Marketing Blogs from Viral Garden


  1. Seth's blog
  2. Gaping Void
  3. Duct Tape Marketing
  4. Logic + Emotion
  5. Search Engine Guide
  6. Diva Marketing
  7. What's Next
  8. Daily Fix
  9. Drew's Marketing Minute
  10. Influential Marketing

View the top full top 25

Top Ten Marketing Blogs from the AdAge Power 150


  1. Seth Godin
  2. Micro Persuasion
  3. Search Engine Watch
  4. Online Marketing Blog
  5. Pronet Advertising
  6. Search Engine Land
  7. Adrants
  8. Marketing Pilgrim
  9. Adverblog
  10. Publishing 2.0

View the full list here

Top 5 "Viral" Videos This Week


  1. Leave Britney Alone - SCARY!
  2. Britney Spears on VMAs
  3. Pavoratti - Nessun Dorma
  4. Internet People
  5. Miss Teen USA

More


iTunes.jpgTo help you stay on top of what is happening and to filter the myriad options, you can now subscribe to the Techno//Marketer podcast on iTunes. Get updates in real time when new videos become available.

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You can watch this and other Techno//Marketer videos on your video channel of choice:

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Inside//Out: Our Threads

ourthreadLogo.jpgThe OurThreads concept is one that I've been waiting to emerge from this Web 2.0, community-centered era we're in. Social shopping. OurThreads serves a couple different audiences, but uses fashion as the common thread (pardon the pun). Our Threads allows users to add their favorite items to their virtual closet, surf other people's closets and favorite items and allows users to sell and trade clothing between each other.

Check out the video:

[Feed readers click through to the post if you cannot see the video.]

What they're doing right:


  • Build on the social nature of shopping
  • Build on personal expression of fashion
  • Cool way to interact with other people interested in fashion
  • Nice personal commerce options and user-generated ads to buy/sell/trade
  • Interesting boutique shop tie-ins

Opportunity to improve:


  • The site needs a little more AJAX/Dynamic data to make the experience easier
  • Carry though the closet idea to make it more like real life
  • Make it easier to load in new items
  • Add social shopping sidebar to chat with others and get advice

Overall this is a great site for those interested in fashion and trends and it's still early in their release so I would foresee them making modifications as more content is added and more users jump on board. I'll keep an eye on them as time elapses.


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The power of collective individualism

One idea that I've been pondering for quite some time now is the idea of collective individualism as a major driver of social media. Social media is having the unprecedented effect of bringing diverse groups of people together around common interests. People who would have (pre social media), kept their interests to themselves now have a way to connect with like-minded individuals, share their passion and build upon it.


Here is how I am visualizing this:
collectiveindiv.png

I think that the networks that work the best let people focus the most on a number of topics. It lets you mirror your persona. For instance, Facebook lets you create a group for any interest you could possibly have. Those people join in the group as well as other groups they enjoy. It maintains their individualism but it's done in a social setting.

This is one reason some networks fail. People try to build hyper-niche networks and people are more complex than that. I like fountain pens and photography. I like networks that let me explore both without two logins and two sets of information and I like to see if there is cross-over with other users. Anybody who crosses interests with me would be more aligned to who I am as a person.

Some thoughts to work out:


  • How can you leverage this paradigm?
  • Can these things work independently?
  • Have you seen networks that ignore this group individualism? Do they work?
  • When do/could hyper-niche networks work?
  • Who does this the best/worst?

Let me know what you think.

[Updates:] The real reason that I'm trying to frame this is to show how social media is allowing personal, narrowly focused growth as a core driver of the utilities we use.

Is WE > ME in social media?

Is the growth of WE more important than the growth of ME? I certainly think that it is and is a big component to the rapid growth of social networks. I think that the more WE value you add to the mix, the more growth you can achieve.

Have you seen anything to the contrary? Do I need to refine this more? It feels almost right, but not quite.


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Branding Wire: IT services

bw_logo.gifLate last week Steve Woodruff dropped me an email asking me to be a guest blogger for his Branding Wire project. I was psyched to be asked as a small wave of panic came over me. Some of the most respected branding/marketing bloggers in the world participate in this group. Each month this group of experts takes on a unique branding challenge. The advice is free to the company who serves as the case as well as to those of us who read their isights. Among them Martin Jelsema, Lewis Green, Kevin Dugan, Valeria Maltoni, Steve Woodruff, Drew McLellan, Patrick Schaber, Derrick Daye, Gavin Heaton, Becky Carroll and Olivier Blanchard. Here is my take on this month's challenge.

iStock_000000046053XSmall.jpgAs a quick summary, this month's challenge is from a small Canadian IT company. They are capable of handling all of their SMB client IT needs, but they're challenged when it comes to using marketing and PR to grow their business to its full potential. A growth area that they're moving into is Green IT services whereby they help companies leave less of an environmental footprint. The company has leveraged non-profit work to grow to their current level, but want to expand into larger enterprises who have more demand for their services.

The company has fallen into a situation where a lot of small IT firms wind up. They provide extremely valuable services, have great service, impact the bottom line in a positive way, BUT they're seen as an necessary evil, an ancillary commodity. So how can they move past that?

Thinkers only become thought leaders when they share what they know.

You're an expert, share like it.
The people working at this company are IT experts. They keep up on industry trends, know when virus alerts are being issued, know why (or why not) to install Windows Vista, how to mainstream back office systems and more. That's all well and good, but they're missing a huge opportunity. Share it! Thinkers only become thought leaders when they share what they know. Create white papers that can immediately add value or show a need. Give presentations or host lunch discussions for IT folks to stay up to date on the latest and greatest or just discuss best practices. This company also needs to join the conversation economy and create a strategic social media plan to reach the community.

Listen: Find where people in the area are sharing their IT problems and advice and help out. Offer your advice in message boards, join LinkedIn and take part in their Answers area. This step is about building online credentials as IT experts. Take a strategic approach to this and seek out enterprise problems/solutions and avoid the one-off consumer issues to maximize effort. You never know who will see your replies.

Blog: Kill the corporate site as you know it right now. Chances are your shop looks like 99.9% of the other sites out there. This will help to set you apart. You should add in basic content that explains the services and processes you use, but your thinking is what you need to showcase. Share what you know through a blog. This is key. The blog serves as your hub for activity, a two-way conversation with whomever finds it.

Engage employees throughout the company to give more of a personal touch to the content, but stay focused. Reach out to current customers to add value and send it to people you want to work with as an introduction to your company. Be THE IT resource for the area's businesses and work with the press to make sure they know you've built this blog and offer to help whenever any IT news comes up.

Twitter: Create an account on Twitter, a social presence service, and focus on informing the community of IT issues in real time. Twitter will strategically position the company as a resource to learn about breaking IT news for your area and beyond. Value is added by the immediacy of the information and it's also a great platform to promote blog posts as they're published. Twitter is also very tech-forward and possibly PR worthy in using it to inform IT staff of potential problems and solutions.

Keep the messages simple.
One of the biggest hurdles for anyone in IT is a lack of understanding from the rest of the enterprise. IT people have dug this grave themselves by years of talking in tech-babble and overcomplicating things that should be simple. The goal for this company needs to be to keep IT simple. Focus on the big picture, explain things with visuals, and always show the end-result's impact on the company. If people understand what you're talking about, they'll be more ready to place value on it. Every blog post should end with a recommendation or suggested call to action, not a sales pitch. It's about adding value over time.

Be a partner not a vendor.
This is a problem with most service firms. Are you just another invoice that goes out at the end of the month or do you have the president's ear? There are a couple of ways to help shift from a vendor to a partner.

Staffed solution: One way that companies like IBM and EDS become a partner is by having a physical person in the office of the client. As this company starts to grow into larger contracts, they should look into setting up staffed solutions where a company pays them a monthly charge to cover this individual. The company benefits from this service as it saves the client company from having to pay the salary + benefits of the individual (quickly proves ROI), they get a better response time and the IT shop gets all of the intangibles that come along with it (conversations, infrastructure knowledge, meeting attendance, etc.).

Enhance current customer services: This company does a very good job of providing its clients with detailed end-of-month reporting on the work done, but it focuses on the cost and not the value. They should look for ways to touch on the ROI of what they do on each hour spent. Use the invoice to suggest new improvements, make sure it's easy to understand and pass along to others. If work completed now would have cost more later, figure out the savings and promote it.

Act like a high-price partner: The EDSs and IBMs of the world focus on ROI, provide great service, thought leadership and most importantly they make their clients look good. Our company should look for opportunities to promote their clients by press mentions, speaking on panels, etc. Wether or not they go with the embedded staffing solution, the company needs to use their knowledge of customer's systems to provide broad, reaching strategic recommendations along with specific, tactical implementation. Larger companies support the enterprise and this company needs to do the same even on smaller project work when there is larger potential.

iStock_000001905439XSmall.jpgGreen identity.
The green IT movement is in its infancy, but growing steadily with each passing day. The companies that move in and explain the intricacies in simple terms will probably win out in the end. This should have its own identity for the company. Green logo, category on the blog and an email newsletter to promote it. Get a separate URL for the service to link to the category on the blog along with explanations of how it can be implemented and a DIY savings calculator.

This could be a very easy item to get PR attention (both for the IT company as well as the company implementing the solution) since it's such a national hot-button. Reach out to potential customers with this message and offer to provide a Green IT audit. A quick checklist and report on what they could do and how it falls into your niche. Also check if there is a financial benefit for companies who implement Green IT solutions. Follow up with local government as well to make sure this is on their radar as a legitimate green measure.

Overall it sounds like this company is on its way to success by making sure the service level is high as well as moving into progressive new markets like Green IT. It's time to step up the game, start thinking bigger, acting bigger and sharing information more readily to get new clients and influence existing ones. The blog, and other social media outlets, provide a base for sharing knowledge, but the personal interactions and strategic thinking are what will win new accounts and grow existing ones.

For more thoughts on this topic check out the other author's blogs:

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links for 2007-09-10

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103 people working toward one goal

-1.jpegThe Age of Conversation ebook has been an outstanding experience for me personally. Beyond how it has benefited my 102 co-authors and I it's benefitting a great charity as well. Before the book came out, we set a goal of raising $10,000 in one year for Variety The Children's Charity. I thought that a lofty, but reachable goal (as all goals should be).

Well, believe it or not we're almost there. In TWO months. How fantastic is that?! And you could be the person that puts us over the top. If you don't already have a copy of the book you can purchase it by clicking here. I promise you'll come away from it knowing more, feeling better and knowing that you're helping children across the globe.


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links for 2007-09-08

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Real time marketing; listen, watch and react

Smart marketers know that the web offers the unprecedented ability to be timely and relevant. When an event happens, content can shift in real-time, ads can go up and offers can be made.

I love the Nokia team's response to the iPhone price drop and subsequent buyer revolt. The Nokia team used the news to their advantage and started running search ads inviting Apple's early adopters to enjoy their new Mosh service and some free content. It's timely, super relevant and took advantage of a one-time situation to capitalize on consumer emotions.

Here is a screenshot of the ad based on the phrase 'iphone price drop':
iphonemosh.jpg
[Screenshot via TechCrunch]

Apple eventually posted a retaliatory search ad and Nokia has since removed their ad from rotation (the window is closed). Nokia only had to be there in the moment and it could have very easily passed them by. How many situations just like this could companies use to capture the interest of consumers? Relevance is key in getting people to engage with you online and this type of marketing is right on the money

Here are some questions to ask and thoughts to ponder:


  • Are you listening to the web? Are you listening to social media?
  • Where are you listening?
  • Do you have Google alerts on keywords? Search Technorati? Keep an eye on the news? Do you do this in real-time?
  • What events trigger consumer purchases in your industry? Weather, seasons, the stock market, etc?
  • How do those things impact consumers? What behaviors change?
  • If you knew what to look for, how would you react to take advantage of it before your competition?

Search ads are nice because they're quick to implement and highly targeted? RSS display ads (where you control dynamic messaging in real time) are another option. Would video have more impact? Do you have a camera at the ready just in case?

How have you taken advantage of real time marketing to increase sales or gain new customers?


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links for 2007-09-06

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The geek shall inherit the Earth

keyboard.jpgSteve Rubel of Micro Persuasion had a very interesting article in this past issue of Advertising Age. The title had me hooked, "As Technology Develops, So Does the Role of the Geek Marketer".

Here is Steve's take from his blog post:


My thesis is this: it's very difficult for anyone in marketing to keep up with all the twists the digital space because technology changes so darn fast. It's like chasing a cheetah. Most marketers - be they clients or agency side - are heads-down running their business. Therefore, companies are creating a new role. They're hiring people who act as translators between the ultra geeks and the marketers, if you will, and shepherd the development of pilot programs.

If you're reading this blog, you probably know just how strongly I agree with what Steve has to say. Techno//Marketer is an extension of my love for technology and its impact on marketing. I often use the phrase "I speak marketer and geek fluently" when explaining to clients what I do. Those two skill-sets, however, are not the easiest to find in one person.

Here is what I see as the skills a Techno//Marketer needs to have:


  • Strong foundation in the basics of business
  • Un-ending curiosity for all things new
  • Love for experimentation
  • Consume media with break-kneck pace
  • Filter what is consumed into actionable, business-savvy solutions
  • Excellent communication/presentation skills (usually the downfall of pure geeks)
  • Excellent writing skills
  • Persistence to continue even when people doubt/fear you out of their own ignorance and short-sightedness

Are you a Techno//Marketer? What are some of the skills you think are most important? How do you use your powerful combination of skill sets to add value?


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