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Mobile social media and micromedia

iStock_000003099714XSmall.jpgI've been evangelizing the power of mobile technology for about six years now. From the early days of the original Palm Pilot and brutally slow early cell phone browsers the potential for making an impact is massive and is equally untapped. According to M:Metrics 55%+ of Americans now own a cell phone and that number is growing every day. On top of that, data access speeds are getting faster and phone functionality is becoming more robust.

Take these numbers from M:Metrics on consumption:
Picture 17.png

You can see that SMS (text messaging) is leading the way followed by photo messaging and content browsing. Given this information and looking at the types of MicroMedia that we're dealing with today, the potential uses of mobile for engagement is huge. MicroMedia is a term (coined?) created by Jermiah Owyang at Web Strategist. He saw the need for a missing term that really encompasses "micro-blogging" and "micro-messaging". You can read his definition at his post, here is my altered version leveraging his original:

Text, audio or video messages published to a trusted social community. Content is created and consumed using synchronized, mixed platforms including mobile, web-based and installed software applications, and often distributed using other social media tools.

The traditional web is comprised of high-bandwidth, large/wide format content. The problem is that it's not suitable for the small screen and the clunky (at best) data entry techniques on today's phone. What these new micromedia formats accomplish is creating value through quick, low-bandwidth, low-complexity content creation.

Here are some examples:


  • Presence apps (Twitter, Jaiku, Pownce, Facebook): These presence applications allow for quick updates to be published using multiple platforms and distributed using the same platforms to a trusted network of peers.
  • Social friend networks (Facebook, MySpace, Bebo, etc.): This is more robust, high-bandwidth content, but mobile hooks are still there including publishing from phones, uploading audio/video/photos.
  • Photo/video networks (Flickr, YouTube, Facebook, etc.): Expanding on this point, more and more phones have photo/video cameras and are connected to the mobile network. Shooting a video or a photo and instantly uploading them to the web is a reality. The process is easy (send the file to a unique address) and near real-time.

All of this mobile, MicroMedia content adds value to the creator as well as the community of people that they're connected to. Social networks are great at serving as aggregators for small, frequent content much more so than traditional content management systems. For a couple examples, take a look at my Facebook profile and homepage and my Jaiku feed (which I just use to aggregate other MicroMedia into one centralized feed).

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So, when you're looking at your social media endeavors, keep mobile in mind. Grab a phone and start playing with it. Take some photos and send them to friends. Take a video and send them too. Join Twitter and text message in some updates. Above all, keep an open mind, but don't let this pass you by.


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links for 2007-07-31

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Buzz Friday for July 27, 2007

more-buzz.jpgHere is a look at what is happening across a couple of sites I keep an eye on. I am refining this post over time, so if there is anything you would like me to add just email me or leave a comment. Similarly, if you have something you think is Buzz Friday worthy let me know and I'll look it over for inclusion.

iTunes.jpgBuzz Friday is also available as part of the Techno//Marketer Podcast on iTunes. Click here to subscribe and take the Buzz to go.


[Feed readers please click through to the post if you cannot see the video.]

Here are all of the items that I think are interesting this week:


  • The value/monetization conversation in social media is staying front and center. CC Chapman has a very thoughtful post on the subject today which I encourage you to check out. Also check Mack's take on this subject. Both use Joseph Jaffe's iPhone for an episode example. More on this from me on Monday. Check my thoughts in the video.
  • A new Reuter's report shows that young people don't see tech, it's integrated and seamless for them. That's the way it is for me. The more technology disappears the more valuable it becomes.
  • Are you thinking about mobile? You should. Verizon's reported that in June alone, 10 billion text messages were sent and received.
  • Todd Andrlik's Power 150 marketing blogs list has joined forces with AdAge. Congrats to Todd for your hard work and dedication and to Ad Age for recognizing the value of this community of thought leaders.
  • The results of David Armano's UX guru poll are in. You can check them out here.
  • Sean @ Craphammer goes all out (that's a really bad choice of words) to promote the Age of Conversation book. Check his hilarious video here.
  • Iain Tait @ CrackUnit has a post on his seven deadly sins of digital (I can think of plenty more, but this is a good start).
  • Twitter received an undisclosed amount of VC funding to enhance the service.
  • The biggest thing holding back Pownce at this point is the lack of developer integration. TechCrunch reports an open AI could be coming at some point.
  • Absolut vodka has a great new promotion to help out hurricane Katrina victims with their Absolut New Orleans flavor.
  • Are you confused by SEO terms? Do you yearn to know what a 301 redirect is? Here is a quick glossary to help you out courtesy of SEOMoz.
  • ESPN will launch their new venture in mobile content with EXPN on Verizon and MediaFlo.
  • Joost is still in beta, but claims they will have 1 million users at their year-end launch. Personally, I've forgotten about the service and I'd be interested to see what percentage of those users are active.
  • Check out Greg Verdino's post about the re-purposing of 30 second spots. Using an existing ad online in a rich media ad is a lazy way to create web content. Don't think this an integrated campaign makes.
  • Verizon is the first to offer direct to YouTube video uploads. This would have been nice to see on the iPhone, but ironically it doesn't record video. Baffling.
  • Facebook's looking to monetize as evidenced by their new CFO, the former YouTube CFO.
  • Mack Collier points to Mario Sundar's post about comment rating platform SezWho. Are we ready for this or is this one more reason to keep new ideas from coming forward? People already don't comment and other people will comment no matter what.
  • Want to find more ways to collaborate online with groups of people? Check Mashable's list of over 60 apps.
  • The Simpsons Movie has a great little site for promotion called "SimpsonizeMe". Below is what I would look like as a character on the show. Try it out, you know you've always wanted to.

Me as a Simpsons character

Top Five Web2.0 Movers of the Week (using Alexa data)


  1. Upcoming
  2. VidLife
  3. Rollyo
  4. Pando
  5. ZippyVideo

More

Top Ten Marketing Blogs from Viral Garden


  1. Seth's blog
  2. Gaping Void
  3. Duct Tape Marketing
  4. Logic + Emotion
  5. Diva Marketing
  6. Daily Fix
  7. What's Next
  8. Converstations
  9. Church of the Customer
  10. Drew's Marketing Minute

View the top full top 25

Top Ten Marketing Blogs from Todd Andrlik - The Power 150 was acquired by AdAge. Read more here.


  1. Seth Godin
  2. Copyblogger
  3. Pronet Advertising
  4. Adrants
  5. Micro Persuasion
  6. Search Engine Land
  7. Online Marketing Blog
  8. Duct Tape Marketing
  9. Marketing Pilgrim
  10. tompeters!

View the full list here

Top 5 "Viral" Videos This Week


  1. Thriller
  2. Beyonce falls down steps
  3. Internet data lost
  4. El Nino predicador
  5. Paul sings opera

More


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podcast-logo1.gifIf you use another podcatcher you can grab my podcast RSS feed here.



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A humorous look at the major video sites

It seems like a new video network pops up every 15 minutes. YouTube, Google Video, College Humor, Vemeo and on and on. Oddly, certain types of content seem to flock to each network. Check out this humorous look at each site. You have to love parody.

[Hat tip to Fallon's planning blog for pointing this out.]


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Inside//Out: MySpace

myspace_logo.gifMySpace was one of the first major social networks. Since then, many competitors have emerged and the landscape is as fractured as the San Andreas fault. The focus of MySpace seems to be around network content (music, news, blogs, etc.) and less around the user generated content. Take a look at this video tour of the site and check out more discussion below.


[Feed readers please click through to the post for the video.]

For comparison of networks, be sure to watch my Inside//Out post on Facebook. Even with all of the hype around Facebook right now, MySpace is still the dominant force in social networking. Here are two examples.

Here is the Alexa data for pageviews between the two sites. You can see that Facebook (blue line) is gaining, but MySpace (red line) is still generally trending up and comfortably in the lead.

graph.png

This chart shows blog mentions between the two sites. Facebook is making up ground here as well and MySpace is trending down.

blogpulse.png

The successful companies have fun with it, are proactive, respect the community and always add value to the user.

In the end, you need to find out where your customers are. If they're on MySpace then Facebook doesn't matter and vice versa. Also, the community is paramount here. MySpace, to me, is the best way to personify a brand through a profile. It's been done really well and horribly. The successful companies have fun with it, are proactive, respect the community and always add value to the user.

Take the Simpsons example that I went through in the video. They offer the marketing basics, but it's fun. There are IM icons, avatars, promotions, games, etc. How could you leave that page and not feel happy and like you've received value.

If there is a social network that you'd like me to cover just drop me an email or leave a comment on this post.




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links for 2007-07-26

  • The mobile search space is still up for grabs as companies jockey for position. There are some issues that make mobile search more difficult and it could open the door to new contenders who get the smallest screen.
    (tags: mobile search)
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Eight things about me you probably didn't know

eight.jpgI was tagged by a number of people as I procrastinated on writing this post. They include Valeria Maltoni (sorry for leaving you off originally), Nick Rice, Lasandra Brill, Ryan Barrett, Luc Debaisieux and Roger Anderson. A huge thanks to each of those people for including me in their lists. So without further ado, here are eight things you probably didn't know about me.

  1. I've never lived in one house for more than four years and have lived in Louisville, KY, New York City, Dallas, St. Louis, Columbus, OH, Cleveland, OH and Athens, OH.
  2. My dream job/s would be as a documentary photographer or as a Formula 1 driver.
  3. My wife and I have two golden retrievers (Copeland and Crawford) who are our kids for the time being.
  4. When I was growing up I constantly was playing sports including soccer (indoor and outdoor), basketball, hockey, baseball, football, tennis and golf. Don't know how my parents kept up.
  5. I've never watched an episode of Lost and I've never missed an episode of House.
  6. I got my first computer when I was 8 and quickly took to it. I've never been without one since that point. I work on a Macbook Pro and will not go back to a PC.
  7. I've known I wanted to be a marketer as long as I can remember. I took classes Junior Achievement classes in grade school, joined DECA in high-school and was accepted into Ohio University's marketing program directly. I started my own web design firm while at school and ran online marketing programs for their Club Sports program and the American Marketing Association chapter. I took a job with the company I am still with (DigiKnow) while still in school.
  8. I love ice cream. I have ever since I was very little and it continues to this day.

I hope you feel like you know a bit more about me now. I was actually going to ask you, my readers, to comment with eight things about yourself with this post, but David Armano and I have BSP and he beat me to it. I love the idea on his post, so head over there and jump in. Leave a comment and join in. He won't bite (at least I don't think he will).


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Buzz Friday for July 20, 2007

more-buzz.jpgHere is a look at what is happening across a couple of sites I keep an eye on. I am refining this post over time, so if there is anything you would like me to add just email me or leave a comment. Similarly, if you have something you think is Buzz Friday worthy let me know and I'll look it over for inclusion.

iTunes.jpgBuzz Friday is also available as part of the Techno//Marketer Podcast on iTunes. Click here to subscribe and take the Buzz to go.


[Feed readers please click through to the post if you cannot see the video.]

Here are all of the items that I think are interesting this week:


  • Joe Jaffe started a firestorm in his podcast Across The Sound when he offered to allow a company to sponsor his podcast in trade for an iPhone. Mack Collier picked up and ran with it. Check the video for my take.
  • Valeria offers up a couple nice points on Facebook and other networks. I think there is a twist to this though. Check the video.
  • Becky Carroll has a fantastic primer on what user experience is. This is a must-read in my mind. David Armano is polling his readers about the top names in user experience.
  • BL Ochman had a really nice post on the "real value" of social networks. Her point (and mine as well) is that these networks are helping to build real relationships, share knowledge and improve our lives little by little. There is a lot going on in social media which makes it exciting and challenging. If you feel overwhelmed, just back off a bit.
  • Greg Verdino gets my award for best photo on a blog post. His point is something I preach all the time. To truly uinderstand social media and marketing with it, you have to use it. What are you waiting for? Jump in!
  • Sean Scott at 15 minutes bought a copy of the Age of Conversation and really hit the nail on the head in his post 'Is your company structured right?". Let's build on this momentum and affect change!
  • EBay's getting in on the Facebook movement.
  • My latest Commercial Worthy post is up at The Madison Avenue Journal. What do you think?
  • Mark's got an great take on what social networks he uses and why.
  • The VP of Strategic Marketing at FedEx doesn't like blogging and thinks it doesn't impact Google search results. He must not search very much. Check out Jeremiah's take.
  • Ever wonder what you'd look like as a Simpson character? Head over here and Simpsonize yourself.
  • Mashable has a great look at the numbers behind high-buzz sites like Pownce, Facebook and Twitter. Check it here.
  • Tech Crunch acquired the site InviteShare which allows people to get invites to new beta versions of social media sites.
  • Veoh signed a deal with Verizon to deliver videos from the site to Verizon mobile users. Look for more of this type of arrangement this next year.
  • Josh Hallet at HyKu posts about how blogging can be used to drive economic development.
  • Brilliant little bit of buzz viral in this post from Faris Yakob. This type of inteagration in the digital space is impressively engaging.
  • Facebook overtook MySpace in the UK foir the number of search queries.
  • Lots of good press on the Age of Conversation project that I am a part of. Check out the site for more info.
  • Hong Kong's mass transit train system is getting WiFi.
  • There is a rumor that Vodafone is looking to buy Verizon. Would be a major move for global cellular.
  • Google is trying to purchase a chunk of the US 700Mhz wireless spectrum (thank you Michelle!). With this move they could control what companies use it and how those arrangements with consumers happen. AT&T isn't happy and has responded.

Top 10 Technorati Searches


  1. youtube
  2. noelia
  3. skyblog
  4. harry potter
  5. ron paul
  6. myspace
  7. photobucket
  8. bebo
  9. xu jinglei
  10. iphone

Top Five Web2.0 Movers of the Week (using Alexa data)


  1. Zaadz
  2. 37 Signals
  3. Stickam
  4. Bolt
  5. Rojo

More

Top Ten Marketing Blogs from Viral Garden


  1. Seth's Blog
  2. Gaping Void
  3. Duct Tape Marketing
  4. Logic + Emotion
  5. Diva Marketing
  6. Daily Fix
  7. Converstations
  8. What's Next
  9. Church of the Customer
  10. Drew's Marketing Minute

View the top full top 25

Top Ten Marketing Blogs from Todd Andrlik - Check out my featured profile on Todd's site


  1. Seth Godin
  2. Micro Persuasion
  3. tompeters!
  4. Pronet Advertising
  5. Adrants
  6. SEOMoz Blog
  7. Online Marketing Blog
  8. Duct Tape Marketing
  9. Marketing Pilgrim
  10. PSFK

View the full list here

Top 5 "Viral" Videos This Week


  1. Will it blend? iPhone
  2. Breaking news: all online data lost...
  3. Debate '08: Obama girl vs. Giuliani girl
  4. Diet Coke and mentos
  5. The Wind

More

[Honorable mention: prison thriller from Sean Howard @ CrapHammer]


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links for 2007-07-20

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Embracing your polarity

scion_3d_logo_LET.jpgDo you polarize people? Does your product? Some companies seem to have a knack for steering a conversation about love/hate relationships. One of the best in recent years is Scion, the subsidiary of Toyota. A couple of years ago they released their Xb model to much criticism. Here is a picture of it to refresh your memory.

scion.jpgIt's boxy, it's young and aggressive, most of the owners added modifications to them and painted them different colors and it's hard to find two that are alike. The thing about this car is that you either love it or you hate it. You never hear people waffle between "kinda liking it" or "possibly liking it". Love or hate. This is an interesting strategy to enter a market with, but it's been successful for them and many others.

I thought it was refreshing to see this pair of ads floating around the net over the past couple of days which I think play nicely on the polarity. They know it, they like it and they want you to have fun with it either way you feel.

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What other products, services or companies have you noticed that polarize people? What do you love/hate? Have you seen those entities embrace their polarity?

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links for 2007-07-19

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Inside//Out: Facebook

facebook_logo.jpgFacebook is riding a huge wave of popularity right now and it is a viable platform for marketers looking to reach their customers. This edition of Inside//Out takes a 30,000 foot view of how Facebook works for users and what the marketing hooks are. Creativity is paramount in approaching this community and opportunities can be created if, and only if, you play by the rules and remember:


  • You have to add value to each interaction
  • Use the naturally viral nature of the community instead of forcing it



[Feed readers please click through to the post if you cannot see the video.]

One of the biggest downsides with the network is it is a walled garden. It's great at collecting information and sharing it internally. However, it is abysmal at sharing that information with outsiders. Embedding Facebook content on other networks is not possible at this point in time. Similarly, all of the messaging is contained only in the system. Messages from other users bring people back to read them and the status dashboard that I showed you cannot be subscribed to via RSS.

On the other hand, Facebook's F8 developer platform makes it very easy to reach users at the profile level by enabling applications to be built on top of their technology. This openness is allowing Facebook to reach more people through more active development than rival networks like LinkedIn or MySpace. I foresee a lot more effort by those sites to catch up to Facebook in order to stay relevant. LinkedIn has the advantage of focus (professional networking), but it's like a plain, boring resume right now. Facebook is like having drinks with a person and learning about them...for good and for bad. I think there is a balance between the two somewhere.

Jeremiah Owyang at PodTech had an interesting thought on how Facebook could become a defacto standard for personal authentication around the net. For example, if you were to leave a comment on this post (which I hope you will) you would have the option to log in with your Facebook ID and have your information pulled over automatically. Very interesting theory.

Marketing options on the site include (but are not limited to):


  • Flyers - small ads that resemble classifieds. These are generally not effective as they're not valuable to the readers
  • Banner ads - these have very low click through rates (no value added)
  • Create a poll - ask a specific group of users questions
  • Create a group - engage your customers/fans and spur conversation
  • Applications - using the power of the F8 platform, you can allow users to pull you right in to their profile pages
  • Other options - Facebook will work with you to create custom programs

No matter what tactic is right for you, keep the rules in mind:


  • You have to add value to each interaction
  • Use the naturally viral nature of the community instead of forcing it

If you have any questions please leave me a comment or drop me an email.


iTunes.jpgTo help you stay on top of what is happening and to filter the myriad options in social media, you can now subscribe to the Techno//Marketer podcast on iTunes. Get updates in real time when new videos become available.

podcast-logo1.gifIf you use another podcatcher you can grab the podcast RSS feed here.



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Metrics shape our perceived value; why the formula matters

iStock_000003339307XSmall.jpgOkay marketers. Let's say you are prepping to run an ad campaign for a mass, commodity good and you have to rank your ad buys over the top content networks. How would you rank the following and what metrics would you use? Go ahead and try it.


  • AOL
  • Ebay
  • Fox Interactive Media
  • Google
  • Microsoft
  • MSN/Windows Live
  • Yahoo

Would you have ranked them by total audience knowing that you could reach a more robust and accurate subset with targeted ads? Or, would you have opted for total page views thinking that the more pages served the more eyeballs will take a look? Better yet, did you opt for the new Nielsen-suggested standard of time on site knowing that time leads to engagement and better eyeballs? You may be surprised at how different these results are.

Nielsen.jpg
Source: Nielsen/NetRatings,
U.S., home and work, May 2007
Take a look at the chart to the left. The first chart shows each network based on total unique audience with Google in the lead. It is followed by Yahoo, MSN/Live, Microsoft and AOL. Remember AOL's last-place position in this chart for later. There is a gap of roughly 20 million people between first and last place.

But you may not have wanted to go with total audience, instead you want to use page views as your metric. Well, in that case Yahoo is your network of choice. Yahoo is followed by Fox (including MySpace), Google, MSN/Live and EBay. In this case there is a roughly 20 billion page view difference.

However, you may be detered by page views and total audience and find yourself looking at total time on the site. In that case AOL comes out of nowhere to take a firm lead (remember they were last in total audience). They're followed by Yahoo, MSN/Live, Fox and Google who drops like a stone. There is a difference of roughly 17.5 billion minutes between AOL and Google.

So what the heck does this mean to you? Let's look at each network to see what the metrics tell us.


aol_logo.jpgAOL - The AOL network is where to go if you want people who spend a lot of time there, but they are not generating a lot of page views in that time. There are an estimated 90 million people in the audience.


ebay_logo.jpgEbay - EBay pops up only in the page views metric as you would expect. Each listing is a page and visitors crank through them quickly. Total audience is lower as is the time on the site.


logo_fox.gifFox Interactive Media - The Fox network, while not large, generates quite a few page views and stays engaged with that content longer when you consider its size. I think MySpace has a large part to do with that summary. as people stay engaged, but constantly churn through pages of friends as well as adding content.


logo-Google.gifGoogle - Google is still the king of search so if you're looking for SEM and you want the volume, this is your stop (according to 2007 April figures from Nielsen//NetRatings, Google has the largest share of U.S. based web searches at 55.2% (Google Acquisitions), Yahoo is second at 21.9%, MSN is third at 9.0%, AOL is fourth at 5.4%, and Ask is fifth at 1.8%). The downside of Google is that people are coming for a specific task and jumping off hence the low engagement times and high audience.


microsoft logo_qjpreviewth.jpgMicrosoft - The Microsoft audience is large as you would expect, but that's where the company's advantage ends. They don't show up on the total time on site or the page views metrics.


250px-MSN_(logo).pngMSN/Windows Live - MSN represents Microsoft's consumer facing entity and their Live search function. Live has been picking up some momentum in total search volume, but they've a long way to go to catch Google. MSN comfortably sits in the middle of the pack on almost every point. They dip below when it comes to page views. It's a large audience that spends an average amount of time on fewer pages.


yahoo-logo.jpgYahoo - Yahoo comes out the best of any network when you look at each metric. They have the second largest audience, the most number of page views and the second most time in minutes. This should be an attractive combination to marketers especially in targeted display ads. Yahoo still lags behind Google for SEM where there is still a 30%+ gap.


In the end, no matter who you are or who you are marketing to, it comes down to a few key factors:

  • Find your audience. If they're not using Google then you're wasting your money
  • Relevance is key. Making hyper-targeted ad buys will help make sure relevance is there and waste is minimal
  • Nobody likes iterruption. The last thing I want is to have my visit to a network interrupted by your ad. Give me some value and be relevant to what I am looking at. If I'm in the auto repair section, don't offer me camera equipment.
  • Think outside the banner. Look at sponsorships or creating value-add programs to hook users.
  • Think social. Engaging with the community on a social level will lead to more success. Think about shifting dollars to social/conversational media. You may get more bang for your buck.

What do you consider when you run ads? Have you started shifting dollars to digital? Are you shifting those dollars to social media? Let me know in the comments.


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links for 2007-07-17

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Living in the Age of Conversation

-2.jpegWell, the big day is here. I am fortunate enough to be on the roster for the new book The Age of Conversation. The e-book, paperback and hard cover editions are now available with all proceeds going to charity.

This has been a truly remarkable project led by two extraordinary people. Drew McLellan and Gavin Heaton took this upon themselves and the result is fantastic.

You can purchase the book here (note the awesome cover by David Armano), you can also join our Facebook group here (thanks to Mark Goren), you can see a map of all of the authors and you can read about the press this is getting (thanks to the work of David Reich) here.

There are three options for purchase:


e-book - $9.99 US ($7.99 goes to Variety)

softcover - $16.95 ($8.10 goes to charity)

hardcover - $29.99 ($8.55 to charity)

Age of Conversation e-book[Update:] I bought a copy of the e-book and the hard cover earlier today. Here is a pic with the cover of the e-book. I've started a group on Flickr so when you get your copy, make sure to snap an image (if you bought the e-book, just print the cover like I did) and join the Flickr Group.

Here is the wonderful list of my new friends:

Gavin Heaton
Drew McLellan
CK
Valeria Maltoni
Emily Reed
Katie Chatfield
Greg Verdino
Mack Collier
Lewis Green
Sacrum
Ann Handley
Mike Sansone
Paul McEnany
Roger von Oech
Anna Farmery
David Armano
Bob Glaza
Mark Goren
Matt Dickman
Scott Monty
Richard Huntington
Cam Beck
David Reich
Luc Debaisieux
Sean Howard
Tim Jackson
Patrick Schaber
Roberta Rosenberg
Uwe Hook
Tony D. Clark
Todd Andrlik
Toby Bloomberg
Steve Woodruff
Steve Bannister
Steve Roesler
Stanley Johnson
Spike Jones
Nathan Snell
Simon Payn
Ryan Rasmussen
Ron Shevlin
Roger Anderson
Robert Hruzek
Rishi Desai
Phil Gerbyshak
Peter Corbett
Pete Deutschman
Nick Rice
Nick Wright
Michael Morton
Mark Earls
Mark Blair
Mario Vellandi
Lori Magno
Kristin Gorski
Kris Hoet
G.Kofi Annan
Kimberly Dawn Wells
Karl Long
Julie Fleischer
Jordan Behan
John La Grou
Joe Raasch
Jim Kukral
Jessica Hagy
Janet Green
Jamey Shiels
Dr. Graham Hill
Gia Facchini
Geert Desager
Gaurav Mishra
Gary Schoeniger
Gareth Kay
Faris Yakob
Emily Clasper
Ed Cotton
Dustin Jacobsen
Tom Clifford
David Polinchock
David Koopmans
David Brazeal
David Berkowitz
Carolyn Manning
Craig Wilson
Cord Silverstein
Connie Reece
Colin McKay
Chris Newlan
Chris Corrigan
Cedric Giorgi
Brian Reich
Becky Carroll
Arun Rajagopal
Andy Nulman
Amy Jussel
AJ James
Kim Klaver
Sandy Renshaw
Susan Bird
Ryan Barrett
Troy Worman
S. Neil Vineberg


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Buzz Friday for July 13, 2007

more-buzz.jpgHere is a look at what is happening across a couple of sites I keep an eye on. I am refining this post over time, so if there is anything you would like me to add just email me or leave a comment. Similarly, if you have something you think is Buzz Friday worthy let me know and I'll look it over for inclusion.

iTunes.jpgBuzz Friday is also available as part of the Techno//Marketer Podcast on iTunes. Click here to subscribe and take the Buzz to go.


[Feed readers please click through to the post if you cannot see the video.]

Here are all of the items that I think are interesting this week:


  • The hottest marketing book of the year (well, at least one of them) comes out on Monday. The Age of Conversation, of which I am one of the authors, combines the thoughts of 100 authors, bloggers and change agents centered around the theme of creating conversations. Check back here on Monday morning for more info. All proceeds go to charity. Thanks Drew and Gavin!
  • Nielsen/NetRatings announced it will abandon the page view metric in favor of visitor time on site. MUCH more debate on this to come.
  • Jeremiah at Web-Strategist has a nice post about social media measurement. Anyone in this space should check it out.
  • Doug Meacham gives a great write up of the Whole Foods CEO debacle. Read this for a lesson in what NOT to do if you run a company.
  • The new Simpson's Movie has been getting some good attention online. Here is a quick roundup of some of it.
  • Looking for alternatives to Digg for social new communities? Check out these six.
  • British police will be using head-mounted cameras with video recorders to capture incidents. I think much more of this is going to be coming along the Justin.tv route.
  • YouTube re-affirms its stance as the king of user generated content announcing the winner of their Sketchies contest.
  • How do you feel about Starbucks? Anybody who knows me well knows how I love them so. Head over to Lewis' blog to let him know how you feel.
  • AT&T is reporting that 25% of their iPhone customers switched from another carrier. That's one way to stay relevant. They're going to need to keep up the dev cycle on new phones as more companies copy quickly.
  • I mentioned something like this in my social media video strategy post, but more companies are developing devices that are integrated with social networking sites. Casio announced their new cameras will hook up to YouTube.
  • The people at Will It Blend? have a great new video out on blending the iPhone. Apple fanboys avert your eyes.
  • People are actually selling invites to the social networking site Pownce on eBay. People please, just ask for them. The service is still not very useful to me, but I'm waiting to see if it gains critical mass.
  • Marc Andreessen, one of the founders of Netscape back in the day, has been blogging for five weeks and he's hooked. Here are his thoughts. Welcome to the blogosphere Marc!
  • Yahoo is rumored to be building their own social network called Mosh. More to come on this I'm sure.
  • MySpace has been overtaken in the UK by both Facebook and Bebo. Will this trend continue to the US?
  • Valeria has a good look at why US mobile carriers are lagging behind their European counterparts.
  • CK helps a company make a difference while pitching bloggers. What do you think?
  • Apple is reported to be working on enabling Flash on the iPhone. That would be very nice indeed.
  • Possibly the first copyright infringement lawsuit in Second Life happened around the fourth of July. I foresee more of these in the future as real world items are replicated virtually. We'll have to see what precedent is set here.
  • Jeep gets social media and they know their customers like to share experiences. See havefunoutthere.com via Three Minds.
  • Apple picked up the www.iphone.com domain name for seven figures.
  • Love this movie done by Karl Long of Nokia in line with iPhone customers. The end is the payoff. Nice work Karl.
  • Coca-Cola has made a bold move into SL with their Virtual Thirst competition. They took that a step further by officially telling people that they would not give any guidance or police the virtual community thereby allowing anyone to use their marks. Very bold.
  • David Armano pulled a nice little joke on readers announcing a fictitious social netoworking site called BouGie. He had people going before calling it off showing how easy it is to spread the message if you reach the right people.
  • Have you heard of Ning, but didn't know what it was? Here is the founder's take. I'll be posting on it next week with an Inside//Out feature.
  • More companies are venturing into Second Life with better strategies. Check out Neville Hobson's take on Crowne Plaza's entry.
  • NBC's ClownCo. better get up and running quick or YouTube's lead is going to grow even more. YouTube has 60%+ of worldwide video traffic.
  • Mario Vellandi had a nice post on a new site called Here's To Beer. He later found that Annheuser-Busch owns it. This seems a good move to really engage outside of Bud.tv as that strategy gets re-worked.
  • A Google blogger posted a personal post on the company's health care blog regarding Michael Moore's new movie Sicko. The post was out of line per the company's position and is another lesson learned for all of us. Thanks Scoble.

Top 10 Technorati Searches


  1. youtube
  2. noelia
  3. ron paul
  4. myspace
  5. bebo
  6. music
  7. iphone
  8. harry potter
  9. paris hilton
  10. dailymotion

Top Five Web2.0 Movers of the Week (using Alexa data)


  1. Oodle
  2. Ning
  3. MyYearBook
  4. Box.net
  5. Ma.gnolia

More

Top Ten Marketing Blogs from Viral Garden - No changes this week


  1. Seth's Blog
  2. Gaping Void
  3. Duct Tape Marketing
  4. Logic + Emotion
  5. Diva Marketing
  6. Daily Fix
  7. What's Next
  8. Converstations
  9. Church of the Customer
  10. Drew's Marketing Minute

View the top full top 25

Top Ten Marketing Blogs from Todd And - New to Buzz Friday


  1. Seth Godin
  2. Micro Persuasion
  3. tompeters!
  4. Pronet Advertising
  5. Adrants
  6. SEOMoz Blog
  7. Online Marketing Blog
  8. Duct Tape Marketing
  9. Marketing Pilgrim
  10. PSFK

View the full list here

Top 5 "Viral" Videos This Week


  1. Will it blend? iPhone
  2. CNN gets blitzed by Michael Moore
  3. The Wind
  4. Madonna Hey You
  5. Samsung Dance

More


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No value to the community = no value to you

Today a post from UK-based Reach Students blog tells of the organization's woes in using advertising on Facebook to reach their target audience. In their four total campaigns they tried both banners and Facebook's Flyers and were disappointed each time. Their last ran 1.4 million impressions and delivered a 0.04% click-through rate. Yikes! Valleywag reports similar numbers with Facebook and equally low MySpace data.

Some people are shocked that the numbers are this low. But why I ask?!! These social networks are all about value. If an element or a feature is not adding value it is removed and replaced (at no cost) by something that does add value. Ads just don't add anything to the experience. Let's take a look at my profile page on Facebook to visualize why this is true.

Picture 7.png

Notice the ad spot on this page is the narrow skyscraper in the lower left. If you're using the page however, your complete focus is on the content column. Even using the traditional Z-pattern to read the page, your eye doesn't make it to the ad. When I am in this environment I don't want to be disturbed which is why this type of interruption marketing falls on its face.

If you are a marketer and you're thinking to yourself, "Yeah, but MY product is different, my target audience will find HUGE value if they just try it", then you need a reality check. Unless you're giving away cold hard cash to every single person (and even then I would argue there is little value in running ads here) then find another way to get in the mix.

Now, there are branded elements on my profile page that I interact with everyday. These elements add value to me, but they are replaceable. Companies there include:


  • Flickr
  • Pownce
  • Moleskine
  • Skype
  • ICQ
  • AIM
  • Google

If you're trying to use a social network to market to your audience you absolutely MUST add value to the users.

So what's the lesson? If you're trying to use a social network to market to your audience (every network falls into this rule) you absolutely must add value to the users. If you do, they will reciprocate by spreading your message far and wide and you'll be the best thing since broadband. If you don't well, you may just get 0.04% click-through rates.

[Note: I will be doing an Inside//Out post on Facebook for marketers on Monday so check back then for a more in depth look.]




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Would you purchase through a banner ad?

tailgate_logo.gifI saw a very interesting article over at TechCrunch today about a company who is purported to be reviving the online banner ad. The company, Tailgate, is allowing e-commerce to happen inside a banner ad. You can see an example of this here.

Here are my questions/issues with this. While I think this is a good idea in theory it has inherent downfalls, not the least of which is the fact that banner ads are not very effective and these particular ads could pose a security risk, or a perception thereof, for consumers. I've learned to tune ads out no matter what site I am on and a lot of other people have as well. Here's my quick take:


[Feed readers click through to the post to see the video]

The Good:


  • Capture impulse buys on complementary sites
  • Let people see your top sellers before coming to your site

The Bad:


  • Banner ads are mostly irrelevant for consumers
  • Banners are interruption based (which is hopefully on its way out)
  • People block banners out of their consciousness when surfing with a goal in mind
  • There is a lack of trust (phishing and other scams)
  • Also there is a lack of perceived security (no matter how secure it is)
  • No way to identify authenticity of the offer or the host

How much better would the same advertiser money be spent to reach out to influential brand evangelists and/or bloggers? Why not join in the conversation instead of trying to interrupt it?

Overall, I think people still have some trust issues with e-commerce in general that need to be overcome before something like this has a real chance of making an impact. I'd be interested to hear from the company behind it on how they plan on reassuring people that their information is safe.

What do you think? Would you ever submit your credit card info through a banner?


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Inside//Out: Mahalo

mahalo_logo.pngAs the sheer amount of information explodes on the web, there is opportunity for new companies to capitalize on the filtering and organization of data. Mahalo is just such a venture. Started by Jason Calacanis of Weblogs Inc. and Netscape fame, Mahalo is a people filtered/built search engine.

This has interesting implications for marketers. Where traditionally SEO and SEM practives have mattered, they're made irrelevant on Mahalo. Mahalo's guides choose the best content from the web no matter if they're Google rank is high or not. The guides create search engine result pages (SERPs) which act as landing pages for each search term. The SERPs are flexible and can adapt to their subject.

[Note I had some lag on this video (my fault), but the audio is perfectly clear so enjoy.]

[Feed readers please click through to the post for the video]

While Mahalo is not the first people filtered search engine (Yahoo did this first), the SERPs are new, however, and they may well be the first to create this feature (although it looks a lot like About.com result pages to me). Nevertheless, with Calacanis behind the project pushing it forward and getting press, it may well take off. Some people want guides to filter their information for them and this is a great service for those people.

Personally I would love to see hooks into networks like del.icio.us or Digg to pull in related items since those are people filtered as well. I'd expect to see more and more engines like this that are powered by people in the future. It surely makes people doing SEO/SEM to look at the quality of their content vs. quality of their optimization.

[Update] Jason Calacanis found this video and links to it from a post here. I've also received emails from other members of their team. Kudos to them for being very actively engaged in the conversation.


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Social media overload? Look at your overlap

iStock_000002109201XSmall.jpgAs more and more new social media offerings are developed, it starts to get overwhelming for people. Many of my fellow bloggers have had this same feeling and have posted on it. Check out what Greg, Valeria, Drew, David (post one and two) and Ryan had to say. If these people (who live and breathe this stuff) are overwhelmed, I can't imagine how the general public feels. How would you know where to start?

First, let's agree on why we use social media. It's to connect to other people and add value to the community. If we can agree on that, here is my advice. To really gauge what networks you should participate in, try to visualize your extended network. Look at all of the people you engage with (or want to engage with) and see what networks they use. Find the commonalities and cut out the outliers.

socialmediaoverlap.png

This diagram is a representation of most of my on- and offline social network. Each entity represents say 25 people. The ones that don't have a bubble over them I reach through email/phone calls/notes/personal visits. Not everybody is participating, but more and more of them are. Look at where you have the most overlap. You can see that most of my elements overlap with my blog. I use this blog as the hub for contact where all of the networks that I participate in come together. Other people are using sites like Facebook and MySpace as their hubs. Most people haven't picked one hub and that's where a lot of the feeling of being overwhelmed comes into play.

Next, look at what the value of the network is to you. If you can reach most of the same people through an overlap network, then you may want to invite your contacts who are not there to join your other network. This shift is happening rapidly as groups of people shift from one place to anther until they get the value they are looking for.

Once you identify your outliers, like MySpace in my example, you can do a couple of things. First, maintain your profile on a quarterly basis. Keeping it up to date looks better and these networks are still being used by lots of people as well as showing up in search engine results. Second, start transitioning your contacts over to one of your strong networks. Tell them why you like the other network, explain why you are moving over and send them an invite to connect.

Conduct a monthly review of your networks to see where you are shifting. One service may fade away and another comes up to replace it. Networks may emerge that fill a new need. Here are some things to think about:


  • Who is in each network? Do you have overlap?
  • Are you getting value from the network? Even if a service is lacking people it can still provide value.
  • When you join a new network, chart it out and see where your overlap is.
  • Are there new people you are looking to connect with? Find where they are and join in.
  • Limit your time per day/week for each network. Go in, communicate with people and engage, then get out. Set a schedule so you don't spend too much time on one.
  • Use sites like Techno//Marketer one to gauge your interest in new products and networks. If I demo something that you're interested in, sign up and give it a try.
  • Experiment with what you feel comfortable with. There is almost zero barrier to entry here except for your time.
  • Remember that every touch point you have in a network opens you to new connections and experiences, but there has to be balance and benefit.

I hope this helps you evaluate your endeavors into social media. It's changing rapidly and it can seem overwhelming, but if you look at your overlap and the value you're getting you should end up just fine. Come on in and play around. You never know where you'll find the network of most value to you.

[UPDATE: Chris Grayson has a nice follow up post with his thoughts on the average consumer's position.]


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