I am sure that if you are in an agency, on the client side or an individual in the social media space, the following question has popped up.
How much time do I need to spend in social media each day?
I hear this being asked in meetings, presentations and see it pop up across the web. To be truthful, there is no set rule here. However, I have come up with the guideline that I'll talk about in this post for engaging clients in new work, managing existing campaigns, talking to up-and-coming bloggers, etc.
It's the two hour minimum per day.
Why two hours?The two hour minimum comes from my experience here on the blog as well as in the agency environment. I've given this a lot of thought, but at the end of the day, I've tried different formulas to arrive here.
To give you an example, I spend around 5 hours a day personally on this blog and in my networks. This is on top of my workload and personal commitments. I've found that if I spend around two hours I can stay above water. As soon as I dip below that, my community suffers. That's what I am trying to avoid. I've backed this up through client work where that number seems to fit with our internal teams as well as client-side teams.
Two hours is the absolute minimum amount of time that a company/individual needs to spend EVERY DAY in this space.
What do you do with two hours?Oh, trust me. Once you start engaging, two hours goes by like a speeding bullet. The following items are a good foundation on how to spend the time each day.
Listen - Check your feed reader, check your Google alerts, monitor Tweetdeck, do a Twitter search (unless you've added them into your reader), check Technorati (you never know), look at your commenting service (co.Comment/Backtype/etc.) to see who has replied to you. This isn't a one-time thing, set a schedule through the day and check back for 5 minutes.
Engage - Monitor those conversations through the day and reply as close to realtime as you can. Overnight delays are common and (I think) accepted in most cases. During the workday, however, you can make more impact by replying within 2-4 hours. If you have a blog, write a post or at least brainstorm new ideas based on what you're seeing.
Discover - Another part of the day should spawn from the listening and engagement phases. You should constantly look for new blogs, people on Twitter to follow, new relevant posts to comment on, etc.
This sounds like a lot to do in two hours, eh? It is. Remember I said this is a minimum starting point for entry into the space. The commitment will grow over time.
*Variables: Note that the complexity of your business/industry will weigh on this minimum requirement. If you have 5-10 brands, you may need to spend an hour each. This is not set in stone, just a guideline to get you thinking and talking.
What next?Scale is important to be aware of in social media. The more success you have, the more time it will take to grow to new successes. The more you monitor, the more conversations, the more people you meet, the more time you spend.
Advancing from two hoursAs you grow, it's crucial to maintain your level of engagement. This is a financial commitment for your client/company and needs to have accountability.
Some situations that can tell you when to scale:
- When your response time is slipping due to volume
- When your discovery portion of the time you're spending is limited due to listening and engaging
- When your customers ask you to ramp up
These are good problems to have by the way. It means your community is starting to embrace you and your team. The goal is to grow steadily over time for maximum results. Quick wins are few and far between. It takes real effort and dedication.
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